Shipping policy

All orders are processed and shipped within 3–5 business days (excluding weekends and holidays) after payment is received, unless otherwise stated.

Shipping times provided at checkout are estimates and not guaranteed. VERSAILLES is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, incorrect addresses, or other factors beyond our control.

Once an order has been shipped, you will receive a confirmation email with tracking information. Risk of loss and title pass to you upon delivery of the order to the shipping carrier.

Please ensure that your shipping address is accurate at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete address information.